Christmas shutdown
The AGSVA phone lines are unavailable from 5 pm AEDT Tuesday 23 December 2025 and will resume operations from 8:30 am AEDT Monday 5 January 2026.
The mailboxes will not be monitored from 12:30 pm AEDT Wednesday 24 December 2025 and will recommence from 8:30 am AEDT Monday 5 January 2026.
General enquiries - securityclearances@defence.gov.au
Feedback - agsva.customerfeedback@defence.gov.au
Call
Within Australia - 1800 640 450
Outside Australia - +61 8 8287 9192
Open
Monday to Friday
8:30am to 5pm (AEST/AEDT)
Closed
National public holidays