Due to planned maintenance on Saturday 18 October, from 12:00 am to Sunday 11:59 pm AEDT, users may experience intermittent issues with the following:
- accessing travel data
- attempting to upload/retrieve documents
- creation of Sponsorship/Clearance Requests (Security Officers).
If this is encountered please try again later, Apologies for any inconvenience caused.
myClearance is the Australian Government Security Vetting Agency’s (AGSVA) security clearance portal. It is used by applicants, clearance holders and sponsors.
myClearance is used to:
- initiate security clearance requests
- complete, submit and track security clearance applications
- update contact details
- record changes in personal circumstances.
Access
The Australian Government's Digital ID service provides a secure method of logging in to myClearance, making it quicker and easier to access.
myID is the Australian Government’s ID app. To access myClearance, a Standard strength Digital ID is required.
Users experiencing difficulties logging on can visit the myID system maintenance page for status updates.
Support
Resources are available throughout this website to assist with security clearance applications, including a user guide and factsheets.
- Australia's Digital ID System website – provides information on what Digital ID is and how it works.
- myID – provides information on how to set up a myID and how to use it.
Users without access to a myID can contact AGSVA on 1800 640 450 or email securityclearances@defence.gov.au using the subject heading: alternative method.