Planned maintenance: 12-13 September 2026
myClearance users may experience a temporary disruption for up to 30 minutes between 7:00 am AEST Saturday 12 September to 7:00 pm AEST Sunday 13 September. Affected services may include: document upload/download, creating Sponsorship/Clearance Requests (Security Officers) and accessing Travel Data. If this is encountered please try again later. Apologies for any inconvenience.
myClearance is the Australian Government Security Vetting Agency’s (AGSVA) security clearance portal. It is used by applicants, clearance holders and sponsors.
myClearance is used to:
- initiate security clearance requests
- complete, submit and track security clearance applications
- update contact details
- record changes in personal circumstances.
Access
AGSVA offers clearance applicants 2 options when completing their security clearance requirements:
- Digital ID: is a voluntary service provided through the Australian Government’s myID app, offering a simple and secure way for individuals to prove their identity online.
- Alternate Method: enables individuals to verify their identity with AGSVA if they are unable to use, or prefer not to use, Digital ID.
Digital ID
Users experiencing difficulties logging on can visit the myID system maintenance page for status updates.
Information and support for Digital ID is available via:
- Australia's Digital ID System website – provides information on what Digital ID is and how it works.
- myID – provides information on how to set up a myID and how to use it.
Alternate Method
Clearance applicants who wish to use the alternate method should contact AGSVA:
- Phone: 1800 640 450
- Email securityclearances@defence.gov.au, using the subject heading: Alternate Method.
Support
Resources are available throughout this website to assist security clearance applications, including a Guide Book on the Assessment process page.