Key performance indicators

The Australian Government Security Vetting Agency (AGSVA) tracks performance to ensure key performance indicators (KPI) are met.

There are 3 categories of KPI targets outlined in the AGSVA Service Level Charter:

  • timeliness
  • customer experience
  • quality.
AGSVA Service Level Charter 2023-2024 (PDF 343.23 KB)

The AGSVA Annual Update provides KPI target outcomes in each category for the reporting year.

AGSVA Annual Update 2023-24 (PDF 1.3 MB)

Current financial year 2024–2025 data, updated as at 17 June 2025, is reported in the following table.

Clearance level KPI target FY24-25 Performance * % Within KPI Cases Completed
Baseline 20 days 15 days 82.7% 29,965
Negative Vetting 1 70 days 50 days 70.9% 33,739
Negative Vetting 2 100 days 93 days 61.3% 11,267
Positive Vetting 180 days 151 days 61.6% 4,434
Positive Vetting priority 90 days 106 days 38.4% 797^

* Business days 
^ Subset of PV count