Key performance indicators

The Australian Government Security Vetting Agency (AGSVA) tracks performance to ensure key performance indicators (KPI) are met.

There are 3 categories of KPI targets outlined in the AGSVA Service Level Charter:

  • timeliness
  • customer experience
  • quality.
AGSVA Service Level Charter 2023-2024 (PDF 343.23 KB)

The AGSVA Annual Update provides KPI target outcomes in each category for the reporting year.

AGSVA Annual Update 2022-23 (PDF 1.3 MB)

Current financial year 2024-2025 data, updated as at 30 October 2024, is reported in the following table.

Clearance level KPI target FY24-25 Performance * % Within KPI Cases Completed
Baseline 20 days 14 days 90.5% 10,259
Negative Vetting 1 70 days 49 days 62.6% 12,109
Negative Vetting 2 100 days 87 days 70.8% 3,679
Positive Vetting 180 days 184 days 37.2% 1,581
Positive Vetting priority 90 days 112 days 26.4% 303**

* Business days 
** Subset of PV Count