The Australian Government Security Vetting Agency (AGSVA) tracks performance to ensure key performance indicators (KPI) are met.

There are 3 categories of KPI targets outlined in the AGSVA Service Level Charter:

  • timeliness
  • customer experience
  • quality.
AGSVA Service Level Charter 2023-2024 (PDF 343.23 KB)

The AGSVA Annual Update provides KPI target outcomes in each category for the reporting year.

AGSVA Annual Update 2024-25 (PDF 1.41 MB) AGSVA Annual Update 2023-24 (PDF 1.3 MB)

Current financial year 2025–2026 data, updated as at 16 April 2026, is reported in the following table.

Clearance level KPI target FY25–26 performance * % within KPI Cases completed
Baseline 20 days 18 days 75.1% 24,514
Negative Vetting 1 70 days 40 days 94.6% 25,567
Negative Vetting 2 100 days 62 days 94.0% 5,468
Positive Vetting 180 days 104 days 85.8% 2,754
Positive Vetting priority 90 days 80 days 60.9% 540^

* Business days
^ Subset of Positive Vetting count